Please contact Instacart's customer happiness center at
https://www.instacart.com/help
For refunds on products purchased through Instacart, please contact Instacart Help Center and for returns visit your nearest Lowe's Market store and provide the Instacart receipt to receive a full refund.
For orders in process, Instacart places a temporary authorization hold for a slightly higher amount than your estimated order total. This small difference accounts for potential changes in the final total due to special requests, added items, items
replaced at a different price, and actual weight of items.
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Refunds may take up to seven business days to process. In some cases, the customer's bank may adjust the original
charge amount instead of displaying a separate refund. Alcohol sales are final.
Item prices may vary from in-store prices in your area. Prices may be higher than in-store prices to cover the cost of
personal shopping.
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When you place an order, Instacart shows you the anticipated total, including estimated taxes and fees. The final total charged
to your card may be different if any changes occur during the shopping process, such as:
- An item is out of stock and you're refunded
- You add an item to your order after checkout
- An item you order needs to be replaced, and the replacement has a different price
- An item you order is sold by weight and the exact weight is slightly different
- Your personal shopper fulfills a special request for an item not in the catalog.
Instacart tries to honor the delivery window estimated at checkout; however, circumstances of the delivery can change after the order has been placed, such availability of Instacart Shoppers has declined or volume of orders has increased, among others. If a redelivery is needed, your Instacart Shopper will notify you through the Instacart App. You can also cancel or select a new delivery window on your order page at any time before shopping commences.
Yes! Instacart now accepts orders to be placed using your FSA/HSA.
Learn more here.